Sunday, December 6, 2009

How to Drive a Positive ROI with Social Media

Below are thoughts on how your brand should utilize social media

* Approach it as social marketing to individuals, not social media to the masses

* Drive participation from all employees, don't make it a single departmental function

* Create profiles of real people that work in the organization. People want to connect with real people, not your brand

* Engage through dialogue, not broadcasting posts

* Get online to observe, react, and engage in a manner that drives incremental sales

* Don't let corporate culture, peers, or departmental fear drive social marketing efforts that are not 100% authentic

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